mount - Usb 3 external hdd can't be seen when plugged to usb 3 port - Ask Ubuntu


i have freshly installed ubuntu 16.10 (4.8.0-26-generic) on laptop dell inspiron 3162. has 2 usb ports - 2.0 , 3.0. 

bus 02.port 1: dev 1, class=root_hub, driver=xhci_hcd/6p, 5000m bus 01.port 1: dev 1, class=root_hub, driver=xhci_hcd/7p, 480m

and have wd 500 gb usb 3.0 external hdd formatted 1 ntfs partition. works fine when plug usb 2.0 port, recognised , mounted immediately. when plug usb 3.0 port nothing happens. port still works flash drives, usb mouse, not disk. lsusb sees it:

/:  bus 02.port 1: dev 1, class=root_hub, driver=xhci_hcd/6p, 5000m |__ port 1: dev 3, if 0, class=mass storage, driver=usb-storage, 5000m

and:

bus 002 device 003: id 1058:074a western digital technologies, inc.

but df can't see it. dmesg:

[ 5441.723330] usb 2-1: new superspeed usb device number 3 using xhci_hcd [ 5441.743845] usb 2-1: new usb device found, idvendor=1058, idproduct=074a [ 5441.743855] usb 2-1: new usb device strings: mfr=1, product=2, serialnumber=5 [ 5441.743862] usb 2-1: product: passport 074a [ 5441.743869] usb 2-1: manufacturer: western digital [ 5441.743874] usb 2-1: serialnumber: 575834314331323137333034 [ 5441.746816] usb-storage 2-1:1.0: usb mass storage device detected [ 5441.751215] scsi host2: usb-storage 2-1:1.0 [ 5441.751406] scsi host2: runtime pm trying activate child device host2 parent (2-1:1.0) not active [ 5442.773507] scsi 2:0:0:0: direct-access     wd       passport 074a 1010 pq: 0 ansi: 6 [ 5442.774650] scsi 2:0:0:1: enclosure         wd       ses device       1010 pq: 0 ansi: 6 [ 5442.818861] sd 2:0:0:0: attached scsi generic sg1 type 0 [ 5442.819781] ses 2:0:0:1: attached enclosure device [ 5442.820437] ses 2:0:0:1: attached scsi generic sg2 type 13 [ 5473.667703] usb 2-1: disable of device-initiated u1 failed. [ 5473.674129] usb 2-1: disable of device-initiated u2 failed. [ 5473.851619] usb 2-1: reset superspeed usb device number 3 using xhci_hcd [ 5473.872843] ses 2:0:0:1: wrong diagnostic page; asked 1 got 0 [ 5473.872852] ses 2:0:0:1: failed diagnostic page 0xffffffea [ 5473.872857] ses 2:0:0:1: failed bind enclosure -19 [ 5473.995525] usb 2-1: reset superspeed usb device number 3 using xhci_hcd [ 5504.504405] usb 2-1: reset superspeed usb device number 3 using xhci_hcd [ 5537.271975] usb 2-1: reset superspeed usb device number 3 using xhci_hcd [ 5570.040842] usb 2-1: reset superspeed usb device number 3 using xhci_hcd


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