Is there a support contact for the Ubuntu Software Centre purchases? - Ask Ubuntu


i bought in ubuntu software centre , getting error on install (all of automated via software centre). there can contact this?

this purchase of linux format 158. notice error log mentions linux format 157, different issue. error if delete issue 157 related file.

error log:

installarchives() failed: (reading database ...  (reading database ... 5% (reading database ... 10% (reading database ... 15% (reading database ... 20% (reading database ... 25% (reading database ... 30% (reading database ... 35% (reading database ... 40% (reading database ... 45% (reading database ... 50% (reading database ... 55% (reading database ... 60% (reading database ... 65% (reading database ... 70% (reading database ... 75% (reading database ... 80% (reading database ... 85% (reading database ... 90% (reading database ... 95% (reading database ... 100% (reading database ... 1649832 files , directories installed.) preparing unpack .../lxf158_1.0-0ubuntu2_all.deb ... unpacking lxf158 (1.0-0ubuntu2) ... dpkg: error processing archive /var/cache/apt/archives/lxf158_1.0-0ubuntu2_all.deb (--unpack): trying overwrite '/opt/futurenet/magazines/data/lxf157.xpm', in package lxf157 1.0-0ubuntu1 dpkg-deb: error: subprocess paste killed signal (broken pipe) errors encountered while processing: /var/cache/apt/archives/lxf158_1.0-0ubuntu2_all.deb error in function: { note: message ends }

i followed suggestion in comments "contact developer". responded have no control on matter. since money being charged on this, there should ubuntu contact resolve it. otherwise, should place warning: "no refund if purchase fails install".

unfortunately don't have control on issues in software centre, they've been packaged , licensed away. looks got confused issues 157 , 158, you'd need communicate them directly fix it/get refund.

edit: able paypal refund email address given in answer (pay-support@canonical.com). there 4 or 5 day delay until heard back, patient.

can refund software center purchase?

yes, probably. please send copy of receipt , reason requesting refund pay-support@canonical.com. please detailed; want know problems can fix them , provide higher-quality products , services.

a refund tends spark action maintainer.

also have @ my purchase/install failed. how can more detail error?:

getting details after error happened

if error occurred once or otherwise cannot make happen again, best way data on happened:

  • run software center.
  • attempt install failing package in software center. write down each action take during process, there enough information duplicate steps exactly.

  • as install fails, quit software center.

  • create bug or support request description of trying do, details of each step took, expected happen, , happened instead.

  • attach ~/.cache/software-center/software-center.log bug report or support request.

  • attach copy of receipt(s) or purchase history bug or support request.


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